Operating PACE

The On Lok PACEpartners team offers tremendous depth and breadth in all aspects of PACE operations for fully developed and mature programs.  We can provide guidance and consultation for any operations area from how to plan and operate any PACE clinical department to how to market PACE in your community. In addition to customized consultation and planning support, we have fully developed tools for you to select from.


  • IDT – at On Lok or on-location
  • Center Managers – at On Lok
  • Discipline-specific training for any PACE staff member
  • Marketing PACE
  • QAPI program development
  • PACE administrative functions

After implementing On Lok PACEpartners’ recommended changes to our IDT processes,  we spend much less time in meetings and coordinate care much more effectively. Needless to say, the team is relieved.  A young East Coast PACE program


Consultation and Planning Support

  • Assessment of program systems
  • Infrastructure development or redesign (including policy & procedures, competency program, manuals, job descriptions, workflow analysis, etc.)
  • Interventions to increase census
  • Coaching managers and staff on roles and responsibilities
  • PACE expansion planning and application development
  • Audit preparation and Corrective Action Plan (CAP) follow-through

The coaching On Lok PACEpartners provided to our new PACE Program Director expedited her learning curve with PACE.  An established Mid-West PACE program

The extensive services we received from On Lok PACEpartners  (executive coaching, enrollment growth, support before, during and after CMS audit) was worth its weight in gold.  – An established East Coast PACE program


Interim Management Placements

Management positions in PACE require a unique set of skills and experience. When there is a gap in management coverage due to turnover, restructuring, or an extended leave, your PACE program may be best served by placing an experienced PACE manager in the role.  On Lok PACEpartners has the resources to provide interim coverage during such vulnerable times. Positions we are able to accommodate (depending on availability) include:

  • Executive Director
  • Program Director
  • Center Manager
  • Quality Assurance and Compliance Management



  • Provider Manual
  • Infection Control
  • Exposure Control
  • Transportation
  • PACE operations
  • Fire and disaster
  • PACE Competency Evaluation Program

The tools we have received from On Lok PACEpartners are well-developed and comprehensive, saving our staff a ton of time. Why reinvent the wheel?  — A young West Coast PACE program


Is there an area of your PACE program operations or administration that needs help? Call us and we can discuss customizing tools or training for your PACE organization.

Let’s get started.

Telephone: 415.292.8737     Email: PACEpartners@onlok.org